FREQUENTLY ASKED QUESTIONS

Hotel Facilities:

• On-site Restaurant & Bar

• Outdoor Swimming Pool & Spa

• Pool Towels Available via Your Pool Towel Token (charges may apply for lost towels and tokens)

• Laundry Service Available

• Baggage Hold

• Ice Machine

• Safety Deposit Box Available

Guest Room Facilities:

• Air Conditioning

• Unlimited Wireless Internet

• Daily Housekeeping Service

• Robe & Slippers (available on request)

• Cots Available Free of Charge

Business Services:

• Printer

• Copying

• Scanner

• Meeting & Event Spaces

Check-in/out:

• Check-In: 3 PM

• Check-out: 11 AM. Late check-out of 12 noon

  for Direct Bookings

• Minimum Check-In Age: 18

Parking:

Complimentary on-site parking is available to hotel guests and visitors, subject to availability, with easy access from our Lake Street entrance. There is also plenty of free street parking nearby.

Transport:

Cairns Harbourside Hotel is located just 8 minutes’ drive from Cairns International Airport. Head west toward Mick Borzi Dr, exit the roundabout onto Airport Ave and turn left onto Lake St. The front lobby entrance is on Lake St between McKenzie and Charles Streets. The hotel is also an 8 minute drive from Cairns Central Railway Station. Jump in an Uber or taxi, or hop on a bus, which will take you to the Cairns Esplanade, where the hotel is located.

Guest Services:

• In-Room Dining: 6 AM - 9.30 AM / 11 AM - 8.30 PM

• 24 Hour Reception

• Wake Up Calls

• Assistance Booking Tours, Attractions & Activities

Cancellation Policy:

For Fully Flexible Rates, cancelling your reservation before 6:00 PM (local hotel time) the day before your stay will result in no charge. Cancelling your reservation after 6:00 PM (local hotel time) the day before your stay, or failing to show, will result in a charge of one (1) night per room to your credit card or other guaranteed payment method.

For Non Refundable Rates, cancelling your reservation, or failing to show, will result in a cancellation charge being applied.

Hotel Directory:

Download here