FREQUENTLY ASKED QUESTIONS

Hotel Facilities:

• On-site Restaurant & Bar

• Outdoor Swimming Pool & Spa

• Laundry Service Available

• Baggage Hold

• Ice Machine

• Safety Deposit Box Available

Guest Room Facilities:

• Mini Bar

• Air Conditioning

• Unlimited Wireless Internet

• Daily Housekeeping

• Robe & Slippers

• Cots available free of charge

Business Services:

• Printer

• Copying

• Scanner

Check-in/out:

• Check-In: 3 PM

• Check-out: 11 AM

• Minimum Check-In Age: 18

Parking:

Complimentary on-site parking is available to hotel guests and visitors, subject to availability, with easy access from our Lake Street entrance. There is also plenty of street parking nearby.

Transport:

Cairns Harbourside Hotel is located just 8 minutes from Cairns International Airport. Head west toward Mick Borzi Dr, exit the roundabout onto Airport Ave and turn left onto Lake St. The front lobby entrance is on Lake St between McKenzie and Charles Streets. The hotel is an eight-minute drive from Cairns Central Railway Station. Jump in an Uber or taxi, or hop on a bus, which will take you to the Cairns Esplanade, where the hotel is located.

Guest Services:

• In-Room Dining: 6 AM - 9.30 AM / 11 AM - 8.30 PM

• 24 Hour Concierge service

• Wake Up Calls

• Airport Transfers

Cancellation Policy:

Cancelling your reservation before 6:00 PM (local hotel time) the day before your stay will result in no charge. Cancelling your reservation after 6:00 PM (local hotel time) the day before your stay, or failing to show, will result in a charge of one (1) night per room to your credit card or other guaranteed payment method.

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